Terms of Service

1Who we are, and what this document is

1.1. Groovity (the "Services") is operated by Groovity ("Groovity", "we", "us"). The Services are a marketplace and a set of software tools on which independent event organizers list events and sell passes, independent promoters market those events, independent sponsors are credited on them, and guests find events and buy passes.

1.2. These Terms of Service (the "Terms") are a binding agreement between you and Groovity. They apply to everyone who uses the Services in any way — browsing, holding an account, buying a pass, attending an event listed on the Services, or receiving a pass by transfer.

1.3. Documents that are part of these Terms. The following are incorporated by reference, and apply to you when the role they cover is yours:

Privacy Policy

Everyone. What we collect, who sees it, and what you can do about it.

Organizer Agreement

If you create or help run an organizer — the money, the refunds, the responsibility for your events.

Promoter Agreement

If you promote events for commission — attribution, the rate rules, payout, and disclosure.

Sponsor Terms

If you create or claim a sponsor profile — credits, offers, and the line we do not cross.

1.4. Order of precedence. If a role document in §1.3 conflicts with these Terms, that document controls for its own subject matter. Section 17 of these Terms (dispute resolution) applies to every one of them; none of them contains a separate dispute clause.

1.5. Changes. We may amend these Terms. For material changes we will give notice to the email address on your account at least 14 days before they take effect. For changes to §17 specifically, you may reject the change and keep the previous version by writing to us within 30 days. Continuing to use the Services after the effective date is acceptance. The version in force when a dispute arises is the version that governs it.

2Who may use Groovity

2.1. You must be at least 18 years old to create an account, buy a pass, or hold a pass. Individual events set their own higher age floors — 21+ is common — and those are enforced at the door by the organizer, not by us. The Services are not directed to children under 13 and we do not knowingly collect their information.

2.2. One account, one email. Your account is yours alone. What you are on Groovity — a guest, a promoter, a sponsor representative, part of an organizer — is a set of roles on that one login, not separate accounts. You are responsible for everything done under it and for keeping it secure. Tell us immediately if you think someone else has it.

2.3. You may not use the Services if you have previously been removed from them, if you are subject to United States sanctions, or if you are located in an embargoed jurisdiction.

2.4. You may not create an account by automated means, impersonate anyone, or take a handle or name that infringes somebody else’s rights.

3What Groovity is, and what it is not

This is the section that decides who you are actually dealing with. It is short on purpose.

3.1. The organizer is the seller. Every event on Groovity is created, owned and run by its organizer. When you buy a pass, your contract of sale is with that organizer, not with Groovity. They are named on the event page and on your receipt, and they are the merchant of record for the sale.

WE ARE NOT THE CREATOR, OWNER, PRODUCER, PROMOTER OR HOST OF ANY EVENT LISTED ON THE SERVICES, AND WE ARE NOT THE SELLER OF ANY PASS.

3.2. We never hold your money. Payments are processed by our payment provider directly into the organizer’s own account. Groovity does not receive, hold or control pass proceeds — we receive our own service fee and nothing else. Groovity is not a bank and does not provide deposit-taking, money transmission, stored value or insurance services.

3.3. Your payment counts the moment it is taken. Once your payment is captured at checkout, your obligation to the organizer for that pass is fully discharged — whether or not the organizer later has any dispute with Groovity or with the payment provider. You can never be asked to pay twice for the same pass.

3.4. We do not vet events or people, except where we say we do. We do not run background checks on organizers, promoters, sponsors or guests, and we do not verify that a listing, a lineup or a venue is accurate. Where a verified mark is shown next to an organizer, it means one narrow thing: we have confirmed that the entity receiving the money is the entity presenting the events. It is not a rating, not an endorsement, and not a promise about any event.

3.5. Disputes with other people on the platform are yours. Any dispute between you and an organizer, promoter, sponsor, venue or other guest is between you and them. To the fullest extent the law allows, you release Groovity and its officers, directors, employees and agents (the "Groovity Parties") from every claim, demand and damage of any kind, known or unknown, arising out of such a dispute.

IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH READS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

3.6. If we ever host an event ourselves, the event page will say so plainly. For that event Groovity is the seller and §3.1 does not apply to it — every other protection in these Terms still does.

4Passes and buying them

4.1. What a pass is. A pass is a limited, personal, revocable licence granted by the organizer to attend their event on the conditions shown on the event page — the age floor, the dress code, the house rules, the hours. It is not property and it is not an investment. It can be revoked as described in these Terms, and cancelled where it was obtained by fraud or in breach of these Terms.

4.2. The price you see is the price you pay. Every price on Groovity — on cards, on search results, on share previews and on the event page — includes all compulsory fees. Depending on what the organizer chose, our service fee is either inside the listed price or added and itemised at checkout; either way the full total is shown before you commit. No mandatory fee ever appears for the first time at checkout.

4.3. Our fee. Groovity charges a service fee on paid passes, disclosed at checkout, banded by the price of the pass and capped per pass. Free passes are free. If your pass is refunded, our fee is refunded with it.

4.4. Pricing mistakes. Where a price is listed in obvious error, the organizer or Groovity may cancel the order and refund it in full, or offer you the pass at the correct price. We will not silently charge you more than you agreed to.

4.5. Personal use, and limits. Passes are sold for personal use. Organizers may set limits per order and per person. You may not buy with bots or scripts, exceed a posted limit by using multiple accounts, or buy in order to resell. Circumventing purchase limits or access controls also breaks federal law (the BOTS Act).

4.6. Transfers, and no resale. Where the organizer has turned it on, a pass may be transferred to somebody else through the transfer feature on the Services — that is the only mechanism that works, and a forwarded screenshot is not one of them; it will not scan. Selling a pass, offering it above face value, or listing it on any other marketplace is prohibited, and passes involved in prohibited resale may be cancelled without refund.

4.7. Your QR code is the pass. Treat it the way you would treat cash. The first valid scan at the door is the entry, and we are not responsible for a pass you allowed to be copied.

5Getting in, and being there

5.1. Entry is conditional, and it is controlled by the organizer and the venue — not by Groovity. Admission may require: a valid government-issued ID; meeting the age floor stated on the event page; the dress code; a security search; and following the venue’s rules and staff.

5.2. Refusal and ejection. The organizer or the venue may refuse entry to, or remove, anyone who does not meet the disclosed conditions, who is intoxicated, or who endangers or harasses other people — without a refund. If you are refused entry for a reason that is not your doing and was not disclosed on the event page, your remedy is a refund of what you paid from the organizer, and that is your only remedy.

5.3. Alcohol and age-restricted events. Checking age and serving alcohol lawfully are the organizer’s and the venue’s responsibility. If you consume alcohol or any age-restricted or controlled substance at an event, you take full and sole responsibility for doing so and for what follows.

5.4. ASSUMPTION OF RISK. LIVE NIGHTLIFE EVENTS CARRY REAL AND INHERENT RISKS, INCLUDING: CROWDS AND CROWD MOVEMENT; SOUND LEVELS THAT CAN DAMAGE HEARING; LIGHTING AND SPECIAL EFFECTS INCLUDING PULSING LIGHT, LASERS, AND THEATRICAL FOG OR SMOKE; DARK, CROWDED OR SLIPPERY SPACES; THE SERVICE AND CONSUMPTION OF ALCOHOL; THE ACTS AND OMISSIONS OF OTHER ATTENDEES; AND ILLNESS, INCLUDING COMMUNICABLE DISEASE. BY BUYING A PASS OR ATTENDING AN EVENT LISTED ON THE SERVICES, YOU VOLUNTARILY ASSUME ALL OF THOSE RISKS, KNOWN AND UNKNOWN, INCLUDING THE RISK OF PERSONAL INJURY, ILLNESS, DISABILITY, DEATH AND PROPERTY DAMAGE, TO THE FULLEST EXTENT PERMITTED BY LAW.

If you are sensitive to lighting effects, epilepsy-prone, or need accessibility information, check the event page and ask the organizer before you buy. Organizers set the lighting on their own event pages and they are the ones who know the room.

5.5. At the event you agree to follow the lawful instructions of the organizer, the venue and their security staff, and not to behave in a way that is reckless, unsafe or unlawful.

5.6. Your own arrangements. Neither Groovity nor any organizer is responsible for your travel, your accommodation or anything else you spend around an event — including where the event is cancelled, postponed or changed.

5.7. Cameras. Events are often photographed and filmed by the organizer. By attending, you agree that the organizer may use crowd photography and footage you appear in to document and promote its events. Groovity does not claim a licence to your image.

6Sponsors and their offers

6.1. Sponsors are independent businesses credited on an event by that event’s organizer. Groovity records that a sponsor was credited and reports what the credit reached. Groovity is not a party to any agreement between a sponsor and an organizer, does not process, hold, guarantee or clear payment between them, and makes no representation about what either party owes the other.

6.2. An offer shown on the back of a pass is the sponsor’s own advertisement — written by the sponsor, accepted by the organizer for that event. Groovity does not write it, review it or endorse it. An offer is a discount and never stored value: it has no cash value, it expires when it says it does, and it can be redeemed at most once per pass. If an offer is not honoured, your recourse is against the sponsor.

7Refunds, cancellations and postponements

7.1. Who refunds you. The organizer is the seller, so refunds are theirs. The money moves back from the organizer’s account to your payment method. Groovity does not hold pass proceeds and so cannot pay an organizer’s refunds out of its own pocket — but we always refund our own service fee when a pass is refunded, including where the fee was inside the price you paid.

7.2. The floor. Whatever refund policy an organizer sets, these minimums apply to every event on Groovity:

1. A cancelled event is refunded in full, automatically — everything you paid, fees included, back to your original payment method. You do not have to ask.
2. Postponed and not rescheduled within 90 days — full refund on request.
3. Any refund required by law.
4. A refund where the event was materially not what was described, or the listing was fraudulent, as we reasonably determine.

The organizer funds each of these. Where an organizer’s account cannot, we will pursue them on your behalf, but the organizer’s refund is owed to you by the organizer, not by Groovity.

7.3. Above the floor — exchanges, weather policies, change-of-mind, illness — it is the organizer’s policy as published on the event page. Passes are not refundable for non-attendance or for buying the wrong thing unless that policy says so.

7.4. Refunds run through Groovity so that the pass, the door scanner, any sponsor offer and any promoter commission all reconcile against the same record. A refunded pass stops admitting and carries no offers. Using a pass after taking a refund for it is fraud.

7.5. Card disputes. If a charge looks wrong, contact the organizer through Groovity first — it is faster than a chargeback and it does not put your account at risk. Filing a dispute for a pass you used, or filing one while also taking a refund, is fraud, and we may suspend the account and cancel associated passes.

8Email and messages

8.1. Transactional messages — receipts, your passes, entry details, and material changes to an event such as a new venue, a new time or a cancellation — are part of the Services and go to everyone holding a pass. They are not marketing and you cannot unsubscribe from them while you hold a pass.

8.2. Marketing email runs on two separate switches, both of which you control from the link at the bottom of every marketing email:

1. Email from organizers you have bought from or follow — on unless you opt out, and one opt-out silences every organizer at once.
2. Recommendations Groovity sources for you from organizers you do not know — off unless you opt in.

Every marketing email says who it is from, why you are getting it, carries our postal address, and has a one-click unsubscribe that works immediately. Marketing choices never touch your passes or receipts.

8.3. We do not send marketing text messages. If we ever do, it will require your separate express written consent, and that consent will never be a condition of buying anything.

8.4. You agree to receive communications from us electronically, and electronic notices satisfy any requirement that a notice be in writing.

9Content and intellectual property

9.1. What you post stays yours. You keep ownership of the content you submit — your profile, your photos, your text. You grant Groovity a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt, publish and display it for the purpose of operating, promoting and improving the Services, for as long as it is on the Services plus a reasonable wind-down afterwards.

9.2. You confirm that what you post is yours to post, and that it infringes nobody’s rights — including the image rights of people who appear in your photographs.

9.3. Feedback you volunteer about the Services we may use freely and without owing you anything for it.

9.4. Our side. The Services — the software, the design, the wordmark and the Groovity name — belong to us or our licensors. You get a limited, revocable, non-transferable licence to use the Services as they are meant to be used. No scraping, no crawling, no bulk downloading, no reverse engineering, and no use of our marks without written permission.

9.5. Copyright complaints. Send a notice meeting the requirements of 17 U.S.C. §512(c)(3) to hello (at) groovity (dot) co. We remove infringing material, pass on counter-notices, and end the accounts of repeat infringers.

10What you may not do

On or through the Services, you may not:

• break the law, or help somebody else break it;
• list or promote a fraudulent or misleading event, or an event you have no right to sell;
• harass, threaten, incite violence against, or spread hate about anyone;
• post sexual content involving minors — which we report to the National Center for Missing & Exploited Children — or sexualise anyone without their consent;
• sell or promote illegal drugs or weapons;
• run gambling, raffles or lotteries without the legal right to;
• buy or sell passes with bots, or buy passes to resell them;
• impersonate any person, organizer, sponsor or Groovity itself, or suggest an endorsement that does not exist;
• spam, scrape, harvest contact details, or message people who have not agreed to hear from you;
• interfere with the Services or their security, or probe or test them without our permission;
• launder money, or push transactions unrelated to a listed event through the Services.

11Suspension and ending an account

11.1. We may suspend or end an account, cancel passes, take down listings or restrict features — with or without notice beforehand — where we reasonably believe these Terms or a role document have been broken, where an account presents fraud, safety, legal or reputational risk, where impersonation or self-dealing has happened, or where the law requires it. Where it is lawful and safe to do so, we will tell you why.

11.2. You can close your account whenever you like. Passes already sold, financial records and obligations already incurred survive that; your identity data is handled as described in the Privacy Policy.

11.3. Sections that by their nature should outlive the agreement do — including §3.5, §5.4, §7, §9, and §13 to §19.

12Other people’s services

Payments are processed by Stripe under Stripe’s own terms, which you accept when you pay or when you onboard for payouts. We are not responsible for third-party services, websites or venues reached from the Services.

13Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE; THAT ANY EVENT WILL TAKE PLACE OR BE AS DESCRIBED; THAT ANY LEVEL OF SALES, REACH OR ATTENDANCE WILL BE REACHED; OR THAT ANY LISTING, COUNT OR REPORT IS ACCURATE.

Some jurisdictions do not allow certain warranties to be excluded. Where that is so, the exclusions above apply only as far as the law permits.

14Things outside anyone’s control

Groovity is not liable for delay or failure caused by events beyond its reasonable control — natural disasters, epidemics, government orders, utility or network failures, labour disputes, war, terrorism and civil unrest among them. This does not excuse paying money already owed.

15Limitation of liability

15.1. TO THE FULLEST EXTENT PERMITTED BY LAW, THE GROOVITY PARTIES ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST GOODWILL OR WASTED EXPENDITURE, HOWEVER CAUSED, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

15.2. TO THE FULLEST EXTENT PERMITTED BY LAW, THE GROOVITY PARTIES’ TOTAL LIABILITY (A) IN CONNECTION WITH ANY EVENT OR PASS IS LIMITED TO WHAT YOU PAID FOR THAT PASS OR $5, WHICHEVER IS GREATER; AND (B) IN AGGREGATE FOR EVERY CLAIM IS LIMITED TO THE GREATER OF THE FEES YOU PAID GROOVITY IN THE SIX MONTHS BEFORE THE CLAIM AROSE, OR $100. FOR ORGANIZERS, PROMOTERS AND SPONSORS, THE LIMIT IN THE RELEVANT ROLE DOCUMENT APPLIES INSTEAD.

15.3. Nothing here excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by our own negligence where the law does not permit that to be limited. These limits are part of the basis on which Groovity is offered to you at the price it is.

16Indemnification

You will defend, indemnify and hold harmless the Groovity Parties against claims, damages and costs (including reasonable legal fees) arising out of: your breach of these Terms or of a role document; your content; your breach of the law or of somebody else’s rights; your events if you are an organizer, your promotion if you are a promoter, or your offers and business conduct if you are a sponsor; and any tax obligation of yours. This does not apply to the extent a claim arises from a Groovity Party’s own gross negligence or wilful misconduct. We may take over the defence of any matter you are indemnifying, and you will cooperate if we do.

17Disputes — arbitration and class waiver

THIS SECTION REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND WAIVES CLASS ACTIONS AND JURY TRIALS. YOU MAY OPT OUT WITHIN 30 DAYS — SEE §17.8.

17.1. Talk to us first. Before filing anything, the party with the dispute must send a written description of it — to hello (at) groovity (dot) co if it is yours, or to your account email if it is ours — and both parties must try in good faith to settle it for 60 days. This step is a condition of arbitrating or suing.

17.2. Arbitration. Except as §17.6 provides, any dispute arising out of or relating to these Terms, any role document, the Services, or any event or pass will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or its Commercial Rules for business users), governed by the Federal Arbitration Act. The arbitrator decides questions about the scope of this clause. Arbitration takes place in the county where you live, or by video. Claims of $10,000 or less may be decided on documents alone if the claimant prefers. The decision will be written and reasoned.

17.3. Costs. For consumer claims of $10,000 or less, Groovity pays the AAA filing and arbitrator fees above what a small-claims filing would have cost, unless the arbitrator finds the claim frivolous. Each side pays its own legal fees unless a statute says otherwise.

17.4. CLASS ACTION AND JURY TRIAL WAIVER. CLAIMS MUST BE BROUGHT INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS. BOTH PARTIES WAIVE TRIAL BY JURY.

17.5. Many similar claims at once. If 25 or more similar demands are filed by or with the help of coordinated counsel, the AAA’s mass-arbitration procedures apply and the demands will be handled in batches, with a small number decided first to guide the rest.

17.6. What is not arbitrated. Either party may bring an individual claim in small-claims court, or go to court for an injunction to protect intellectual property or the security of the Services. Either party may report anything to a government agency. Collection of undisputed money owed to Groovity is also outside arbitration.

17.7. If the class waiver fails. If §17.4 is held unenforceable for a claim, then §17.2 does not apply to that claim and it proceeds in the courts named in §18. The parties do not agree to class arbitration in any circumstance.

17.8. Opting out. You may opt out of §17.2 to §17.5 by emailing hello (at) groovity (dot) co from your account address with the subject "ARBITRATION OPT-OUT" within 30 days of first accepting these Terms. Opting out costs you nothing, changes nothing else, and we will not treat you differently for it.

18Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules — except §17, which is governed by the Federal Arbitration Act. Anything not subject to arbitration belongs exclusively in the state or federal courts sitting in Boston, Massachusetts, and both parties consent to those courts. A claim must be brought within one year of when it arose, where that limit is enforceable.

19The rest

These Terms and the documents in §1.3 are the entire agreement between us. If part of them is unenforceable it is narrowed as far as needed and the rest stands, subject to §17.7. Not enforcing something once does not waive it. You may not assign this agreement; we may assign it to an affiliate or a successor. There are no third-party beneficiaries except the Groovity Parties named in §3.5, §15 and §16. Headings are for convenience. Notices to you go to your account email; notices to us to hello (at) groovity (dot) co. United States export-control and sanctions law applies to your use of the Services.

20Contact

Contact: hello (at) groovity (dot) co