Organizer Agreement

1What you are, and what we are

1.1. You are the seller and merchant of record for every pass to your events. You — not Groovity — sell the pass, own the relationship with the guest, owe the event as advertised, and are responsible for refunds, chargebacks, taxes, and everything that happens at your events.

1.2. Groovity is software and a marketplace. We list your events, run checkout, issue passes, operate the door scanner and give you the back office. We are not a promoter of your events (unless we expressly agree to be), not your agent except in the narrow way §3.4 describes, not a party to your contracts with venues, sponsors, promoters or guests, and not a bank.

1.3. Payments run on your own account. Onboarding requires a Stripe connected account in your name, and Stripe’s terms apply to it. Charges for your passes are created directly on that account. Groovity never holds your pass money — the gross lands in your Stripe balance, not ours, and our fee is taken as an application fee on each charge.

1.3a. Until you are verified, we hold your payouts. New organizers connect on a Stripe Express account whose payout schedule we control. You can sell and take cards exactly as normal, and every cent of it is yours the moment a guest pays — what we hold back is Stripe moving it on to your bank. We do this so that if an event does not happen, your guests can be refunded from a balance that still has money in it. The hold ends when we verify you, which lifts it for good, or when we release a payout after an event has taken place. Verified organizers connect on a Stripe Standard account and are paid on their own schedule with no hold at all. Which account you are on is fixed when you first connect, because Stripe does not allow the type to be changed afterwards; being verified later lifts the hold but leaves the account as it is.

1.3b. Moving to a Standard account. Once you are established we may offer to move you onto a Stripe Standard account of your own, which you control outright and which we can never hold. Doing so means setting up a new Stripe account — we will tell you when it is ready and nothing changes until you finish it. Your existing account keeps working the whole time, and it stays open afterwards, because refunds for passes you have already sold must be issued from the account that took the payment. You are not obliged to move.

1.4. A guest’s payment is made to you the moment it is captured, whatever happens afterwards between you, Stripe and us. A guest can never be asked to pay twice.

1.5. Who accepts this. Whoever accepts this agreement confirms they are authorised to bind the organizer. Everyone you add to your organizer is bound by it too, and you are responsible for what they do with the access you give them.

2Listing and running events

2.1. Listings must be true. The date, the venue, the lineup, the age floor and the prices must be accurate and not misleading. You must have the legal right to hold and sell the event before you list it — and you must actually intend to hold it.

2.2. Compliance is yours, all of it. You are solely responsible for: venue permission and capacity; every permit and licence, expressly including liquor licensing and lawful alcohol service; security and crowd safety; health and fire codes; checking IDs and enforcing the age floor you advertise; accessibility; and every other law that touches running your events. Groovity has no responsibility for the conduct or safety of your events and no ability to control them.

2.3. Age-restricted marketing. An event that serves alcohol must be marketed consistently with its age floor. Do not aim promotion for a 21+ event at people who cannot attend it.

2.4. Insurance. You are strongly advised to carry commercial general liability insurance appropriate to your events, and liquor liability cover where alcohol is served. We may require proof of cover for larger events.

2.5. Review and distribution. Your first event may be reviewed before sales open. We may limit where an organizer’s events are distributed — city calendars, the open promoter marketplace, follower reach — at our reasonable discretion, and may cap the gross sales of a brand-new organizer’s first event. Being able to sell on your own link and being given our distribution are two different things, and only the second is discretionary.

2.6. When we step in. We may pause new sales on an event, or suspend an organizer, where we reasonably believe there is fraud, a safety or legal risk, a listing violation, or a level of refunds, disputes or complaints we cannot defend. Passes already sold keep working unless the event is cancelled.

3Fees and money

3.1. Our fee on each paid pass follows the published fee schedule shown in your dashboard and when you list — banded by the face price and capped per pass. Free passes are free. Changes to the schedule apply going forward only, with notice. You choose per event whether the fee is added to the guest’s total or absorbed into your face price; either way the guest sees one all-in number before paying.

3.2. Our fee is earned at the sale — except that we refund it whenever a pass is refunded (§4). Stripe’s processing fee is governed by Stripe and is generally not returned on a refund; that difference is yours, and it is shown to you in the refund screen rather than discovered later in a payout report.

3.3. All-in pricing. The total a guest will pay is displayed everywhere a price appears. You may not add surcharges at the door to a pass sold on Groovity, or advertise a price that excludes a compulsory fee.

3.4. The authorisation that makes the promises work. For each of your events you irrevocably authorise Groovity to instruct our payment provider on your behalf to: (a) create charges and collect our fee; (b) execute refunds under §4, including refunding an entire event at once on cancellation; and (c) execute promoter commission transfers under §5. This is what turns the platform’s promises to guests and promoters from discretion into mechanism. It lasts until your last event’s obligations are settled.

3.5. Taxes. As merchant of record you are responsible for working out, collecting and remitting every sales, admissions and amusement tax on your sales, and for your own income taxes and filings. Where a marketplace-facilitator law requires Groovity to collect or remit tax on your sales, we will, and you will give us accurate information and reimburse us for tax, penalties or interest caused by information that was not. Information reporting such as Form 1099-K runs through Stripe under Stripe’s terms.

3.6. No routing money around the platform. Do not process payment for passes to a listed event outside the Services, and do not use the Services to process anything that is not a pass to your own event.

4Refunds, cancellation and chargebacks

4.1. Refunds are yours, and they run through the platform. You fund every refund from your own account, and the guest gets back everything they paid, including any fee they paid us — never the face value alone. We refund our fee alongside yours. Refunds go through the Services so the pass, the scanner, any sponsor offer and any promoter commission all move together; a refunded pass stops admitting.

4.2. Your policy sits on top of the floor. You may set any refund policy that meets the platform floor in the Terms of Service — cancellation means an automatic full refund; a postponement not rescheduled within 90 days means a refund on request; refunds required by law; and refunds where the event was materially not as described. Your policy must be on the event page, applied consistently, never worsened after the fact, and you must answer refund requests within 5 business days.

4.3. Cancelling. If you cancel, cancel it on the Services promptly, and under §3.4 you authorise us to refund every pass in full, fees included, from your account. If your balance cannot cover it, you must send the shortfall within 48 hours of our asking. Until you do, that money is owed to your guests and to us; we may pursue it, set it off against anything else payable to you, and reflect the failure on the platform.

4.4. Refunds we make ourselves. After telling you, we may execute a refund at your expense where the event was cancelled or materially not as advertised, where a refund is legally required, where an order was fraudulent or duplicated, where your own policy or the floor was not honoured, or where the sale exposes Groovity to legal liability. We will act reasonably and we will tell you why.

4.5. Chargebacks are yours — the amount, plus card network fees and penalties, whether or not you think the guest was right. Your dashboard holds the evidence (order records, scan logs) and we will help you use it, but we do not guarantee any outcome and we will not fight a dispute we would lose. Do not push guests toward chargebacks instead of refunds.

4.6. Promoter commission on a refunded sale. Before the commission vests — three days after the event — a refund or chargeback automatically reverses it out of the promoter’s pending balance. After it has vested and been released, it is not clawed back from the promoter: the loss is yours. That allocation is deliberate. It is the promise that makes promoters trust the platform, and it is why your commission rate should be priced with a refund rate in mind.

5Promoters

5.1. Your promoters, your marketing spend. Opening an event to promoters is your choice. The commission is one percentage for the event, the same for everybody selling it, funded by you: at each attributed sale it transfers from your account to the promoter’s. Groovity takes no share of it. Promoters are independent businesses; they are not employees or agents of Groovity, and unless you separately agree otherwise, not yours either.

5.2. The rate rules bind you. By setting a commission you accept the platform’s rate mechanics, which exist so that work already done cannot be repriced underneath the person who did it: the rate may rise at any time and takes effect immediately; a cut — including a cut to zero — only takes effect after an announced wait as long as the rate had been standing, never shorter than 24 hours and never longer than 14 days; no cut may land in the last 72 hours before doors; and every sale keeps the rate that applied when it was made. Closing an event to new promoters is immediate and does not affect anyone already holding a link. The full rules are in the Promoter Agreement.

5.3. Attribution is determined by the platform’s records — one canonical token per promoter per event, a typed code beating a cookie, last touch winning among implicit touches, and the whole thing frozen at purchase. Those records are the system of record for commission and are conclusive absent obvious error.

5.4. No paying yourself. Accounts belonging to your organizer earn no commission on your events, and nobody earns commission on their own purchase. Attempting to route your own sales through a promoter link to rebate yourself is fraud on the platform.

6Sponsors

6.1. Sponsor deals are yours and happen off the platform. We record the credit and report what it reached. Groovity takes no cut of a sponsorship, is not party to it, and guarantees nothing about it. Reach reports are honest counts of what happened, not forecasts and not warranties — do not sell a sponsor a number we have not shown you.

6.2. You are the verifier. Crediting a business invites it onto the platform, and confirming a claim vouches that the business is who it says it is. Only credit businesses you actually deal with, and only confirm claims you actually recognise — a false confirmation is how a stranger gets a foothold next to your guests.

6.3. Offers appear on your passes only with your approval, or under a standing setting you chose. Alcohol-category offers are only possible on 21+ events. Groovity does not read offer copy — you are the review, so read it before you approve it.

7Guest data and the mailer

7.1. The guest list stays on the platform. You see names, passes and check-in status for your own events. You do not receive guests’ email addresses or phone numbers, and there is no export — not because we have not built it, but because we will not. You may not attempt to harvest guest contact details through the Services, and you may not sell or license guest data. What guests hand you directly is your own responsibility, under your own privacy policy.

7.2. The mailer. You write the email; Groovity sends it from our sending domain. We are the designated sender for CAN-SPAM purposes and the platform enforces the postal address, the unsubscribe, list rules, frequency caps and suppression. Do not try to work around any of them. You warrant that what you write is truthful, lawful and yours to send. Mailings that reach beyond your own lists carry the platform’s disclosed fee. Outside lists cannot be imported. Complaint or bounce rates above the published thresholds pause your sending automatically.

7.3. Your own marketing, outside Groovity, is yours alone — comply with CAN-SPAM, the TCPA and state law, and honour every opt-out we pass to you without delay.

8Content and brand

8.1. You grant Groovity a non-exclusive, worldwide, royalty-free, sublicensable licence to host, reproduce, adapt, display and distribute your event content, your organizer page, your name and your marks in order to (a) run the Services and (b) promote your events and Groovity — city calendars, share previews, the mailer — for as long as the content is on the Services plus a reasonable wind-down, and permanently in historical records such as receipts and past event pages.

8.2. You confirm you own or have cleared everything you upload — artist names and images, photographs, music, and the likenesses of people in them.

8.3. We may name you as an organizer on Groovity. You may say your events are on Groovity. Neither of us may imply the other endorses anything beyond that.

9Indemnity, liability, and ending this

9.1. You indemnify the Groovity Parties, on the terms of Terms of Service §16, against claims arising out of your events — expressly including personal injury, death or property damage at or connected to an event; alcohol service; missing permits or licences; your content and marks; refund and chargeback obligations; taxes; your marketing; and your dealings with promoters, sponsors, venues and guests.

9.2. OUR TOTAL LIABILITY TO YOU IS LIMITED TO THE GROOVITY FEES YOU PAID IN THE SIX MONTHS BEFORE THE CLAIM AROSE. THE DISCLAIMERS AND EXCLUSIONS IN TERMS OF SERVICE §13 TO §15 APPLY. WE DO NOT GUARANTEE SALES, PROMOTER PARTICIPATION, REACH, PLACEMENT OR UPTIME.

9.3. Term. This agreement runs until it is ended. You can stop listing whenever you like; we can end it as the Terms of Service describe. Ending it does not touch passes already sold: refunds, chargeback liability, commission funding, taxes and §9.1 survive until they are fully discharged. If you are suspended mid-sale, new sales stop and existing passes keep scanning unless the event is cancelled.

9.4. Money you owe us under this agreement may be set off against anything otherwise payable to you through the Services, may carry interest at the lower of 1% a month or the legal maximum, and — as collection of an undisputed debt — sits outside the arbitration clause.